Forum Discussion

H_Meister's avatar
H_Meister
Active Contributor
6 years ago

Report (in the last) 2 hours doesn't work

Hi,

I try to create a report with:

responded is in the last 2 hours

But that doesn't work, I can only go down to days.

Even tho I used exactly what the flyout suggest "e.g. (in the last) 2 hours"

see below, it keeps the red surrounding and can run the report:

 

My original need is to get Issues not responded within a certain time (base on priority)

the SLA feature of GTA is what we consider SLG (Goals) but the SLA is responded within x hrs. So want to report on it.

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    H_Meister Sorry, I am not currently aware of an issue with Service Desk reporting like that.  Do you see the same problem in all browsers tested?

    • H_Meister's avatar
      H_Meister
      Active Contributor

      I tried Chrome and FF, same issue.

      Can you try in your GTA please.

      • AshC's avatar
        AshC
        Retired GoTo Contributor

        H_Meister  We were unable to reproduce this problem in-house.  Is it still affecting your account?