The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Search feature is broken - Unable to pull up incidents created after 4/26 in search feature by number or keywords
I reported this already, but did not see any other open discussion on this issue. We are unable to use the search feature to retrieve any incident created after 4/26. This also prevents us from linking tickets to incidents, changes and problems as we cannot find them to link via search feature. When will this be fixed?
23 Replies
- We've been seeing this for the past few weeks actually.
- Thanks Ash. I called in this morning and Patrick remoted in, took a few screenshots and confirmed this was a known issue.
- Hi Mary,
I'm sorry for any issues there.
Although I did not see a case that you filed with our support team, we are aware of the Service Desk incident search function failure.
Once resolved, we'll also be sure to update this community post with more information.
