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GTO80's avatar
GTO80
New Contributor
7 years ago

Service Desk Service Email From Address

I need to create a new Service, HOWEVER I need to have the service's web and email addresses to be: newservice@newservice.adifferentdomain.assist.com.

 

Is this possible?  If so, How?

  • GTO80 ServiceDesk Administrators may set custom Email settings for each service created in this way:  Configure > Services > [select service] > Customer Emails tab.

    • Under the Sender and Footer tab, checkout the Sender Address to appear on customer-bound emails setting 

     

    Services reference guide:  https://support.logmeininc.com/article/g2asd160004#Change2

2 Replies

  • GTO80's avatar
    GTO80
    New Contributor
    7 years ago

    Thank you! I'll take a look.  This is much better than the suggestion I received from calling Support.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    GTO80 ServiceDesk Administrators may set custom Email settings for each service created in this way:  Configure > Services > [select service] > Customer Emails tab.

    • Under the Sender and Footer tab, checkout the Sender Address to appear on customer-bound emails setting 

     

    Services reference guide:  https://support.logmeininc.com/article/g2asd160004#Change2