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GotoMeeting Opener.exe antivirus false positive
Hello.
When I was recently invited to a GotoMeeting I was prompted to download a GotoMeeting Opener.exe file. As part of security best-practices I upload any executable file even from reputable sources to either viruscan.jotti.org or virustotal.com.
When I uploaded the GotoMeeting Opener to VirusTotal, 2/72 antivirus engines report the program is infected: Antiy-AVL reports it is infected by Trojan/Win32.Tiggre, and CyLance reports it is unsafe.
Here is a permalink to the VirusTotal results:
Assuming this is a false-positive detection, can somebody from the company please report this to the 2 antivirus vendors in question? You should be able to reproduce this problem by uploading your own software to virustotal.com.
Thank you.
Hello,
We believe that Cyclance is using a variation of the Windows executable format that may not be the industry standard, and thus causing this confusion. The hash of our signed GoTo Opener exe should only change every 6 months or so.
What I would suggest doing is filing a report with Cyclance support to see what can be done from their side of things.
11 Replies
- Hash of gotomeeting opener.exe has changed, but problem is still occurring.
https://www.virustotal.com/gui/file/f14a0c9da1072972d31bb919c5fbc25c369bc3e22b0bfa64f3a9047d81480b37/detection
