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Nakatsubo
6 years agoNew Contributor
Mute attendees Permanently
Hi everyone,
In my experience as user, I believe the host should have a button to mute attendees permanently in such way they cannot override and unmute themselves. Let me share why:
a) There are situations where the attendee is not conscious that he/she is the one surrounded by noisy distractions and the host have to stop or be interrupted by other attendee/attendees who says what is already obvious to everyone: someone has unmuted the audio and now is disturbing the meeting.
b) Depending on how youg the attendees are or how disrespectful they can be, there are also situations where the attendee does not care about the content and allow himself/herself to interrupt the meeting consciuously or irritate other attendees, not giving ears to the host or what he/she says.
Such situation is more visible and present these days when schools or random courses are using online rooms to share classes.
Hoping to read from your experience in this matter as well.
Regards,
Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.
Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045
66 Replies
- SmithWeekly7 years agoActive Contributor
Organizers of GotoMeeting do not have the ability to enact a mute override to mute all attendees. Currently, attendees can unmute themselves after being muted by the organizer. The mute fight then begins and is a hinderance to the organizer and the party that pays for the service. An organizer mute override control is requested and is a substantial flaw in the current system. The organizer(s) need to have full mute control when desired and at times during the meeting when there is to be one single presenter during a period of time. Many thanks.
- innovaesoftware7 years agoNew Contributor
Thanks, I'll have a look into GoToWebinar then.
- AshC7 years agoRetired GoTo Contributor
innovaesoftware I'm sorry for the confusion. It is every Attendee's option to mute or unmute their own lines so that Organizers do not have to manage each one individually.
Azeem If you want to permanently mute all participantes, you can cycle into this mode via your telephone keypad with the *5 command: https://support.logmeininc.com/gotomeeting/help/manage-phone-audio-via-keypad-commands-g2m050045
- innovaesoftware7 years agoNew Contributor
Hi, is there a way to permanently disable the attendees' audio in a meeting? We have up to 50 attendees and some of them keep reenabling their microphones, even after we mute them. Thanks in advance
- BigE18 years agoNew Contributor
Thanks for the info.
I understand the necessity to keep the settings under the control of the presenters. What I'm asking is if there is any way, or could be any way, for me on my end to selectively mute an attendee who has their mic open.
If this isn't currently possible in the platform, could this be forwarded to the development team to be added as a feature? I'm sure that would be pretty easy, and I can guarantee you that it is something wanted by a lot of people. Thanks! - AshC8 years agoRetired GoTo Contributor
Hi BigE1 ,
I apologize for the echo, as it can disrupt a broadcast completely.
The Muting controls, and Attendee management are strictly for the GoToMeeting Organizers to handle, for security reasons. If you are helping to manage a live meeting, you can ask the scheduling Organizer to make you a Co-Organizer in session for the purpose of muting individual Attendees, but otherwise this role is restricted to moderators only.
- BigE18 years agoNew Contributor
I attend a daily meeting/chat room. There is always one attendee who refuses to mute his microphone and causes all sorts of background noise. The moderators won't mute anyone unless specifically requested.
Is there any option for ME to mute another attendee so that I do not hear them?
IF NOT, WHY NOT??????Thanks
- GlennD8 years agoGoTo Manager
Hi nripley,
With GoToMeeting, attendees have the ability to unmute themselves. If you have a disruptive attendee that refuses to stay muted you can dismis them from the meeting.
GoToWebinar attendees join muted by default and can only be unmuted by the organizer.
- nripley8 years agoNew Contributor
How do I mute all attendees and not allow them to un mute during the presentation. Thanks, Nancy
- AshC9 years agoRetired GoTo ContributorHallo Anja,
Sorry for the difficulty there.
If you could contact us directly by phone within 24 hours of an audio issue like this, we can definitely help you track the source of the problem. If you are logged into the GoTo software successfully as the event organizer, the Mute All command should work every time.
https://support.logmeininc.com/gotomeeting/contactus