Does anyone know if there is a planned date when multi-factor authentication via SMS will be phased out?
We have some users who are still using SMS for authentication codes, but it would be good to know if there's a date we should plan for migrating users over to LastPass.
Hi,
There's no sunset date yet for phasing out SMS authentication. We will give enough heads-up if we ever do that.
I don't think that's accurate though. I recently set up a new user in our organization with an account and they were not given the option to use SMS but had to use LastPass instead. This was the first time we had ever encountered this so I contacted support to ask if we could go back to using SMS. They told me that SMS was being phased out and will soon be removed from existing users who are already using it. Understandably, we would like to get everyone ready for that transition if it's happening in the near-future.
If that's not the case, then I'm not sure why SMS would be removed as an option for new users. Was that a mistake? Should we still be able to use SMS instead of LastPass?
Hi rickinwc sorry for the confusion. Support was correct, we are not offering SMS any longer. Currently, LastPass Authenticator is the only supported option (and is free to use). LastPass Authenticator supports SMS as a backup option. Check out this article for more information.
