Hi rickinwc sorry for the confusion. Support was correct, we are not offering SMS any longer. Currently, LastPass Authenticator is the only supported option (and is free to use). LastPass Authenticator supports SMS as a backup option. Check out this article for more information.
Hi Kate. Thanks for the reply but I'm still not getting an answer to the question.
The question is: when will SMS be going away for existing users who are already using it?
Right now, I can't sign up new users with SMS but our existing users (those whose accounts were set up over the last couple years) are still getting their security codes via SMS. We're just trying to get some sense of when that will be going away also. One of your support people said it's going away in the near-future.
Is there a date for that transition?
