Forum Discussion
23 Replies
- Toasty664 years agoActive Contributor
AshC My hosts received the new version, and there is no change to the behavior. The viewer app also had the version 3339 too, if that matters.
- Toasty664 years agoActive Contributor
Is there a way to get access to beta/private link so that I can test this version against the systems I have?
- AshC4 years agoRetired GoTo Contributor
Toasty66 If you can wait a couple of days, your account should update automatically. b3339 should be fully compatible with Monterey OS.
- Toasty664 years agoActive Contributor
Are you saying I have to contact customer support to have this change enabled for my tenant? Does this b3339 build fix the issue?
- AshC4 years agoRetired GoTo Contributor
Toasty66 There is a new build that hasn't been rolled out to all corporate accounts yet, b3339. If you are the administrator of your account and wish to upgrade all hosts to this before it's the default build, we can force the change early in Customer Support.
- Toasty664 years agoActive Contributor
Well, I'm not sure I need to call in as I think it's pretty easy to duplicate.
I've also verified that I can duplicate both problems on three different systems that have been upgraded to Monterey.
Keyboard issue: Confirmed further that it only impacts the client side remote-controlling the host. If I turn off host screen blanking, I can type directly on the host with no issues. On the machine remote controlling the host, the keyboard input issue continues i.e., as if the FN key is being held down. I've tired both PC and Mac as the remote-control initiator and can duplicate the issue.
Screen Blank: Confirmed on three different machines that a window in the action of being set to full screen, or return from full screen, becomes visible on the host during the grow/shrink animation.
- AshC4 years agoRetired GoTo Contributor
Toasty66 This may be a new problem we haven't identified yet with Monterey OS. Can you give us a call at your convenience so we can document the environment further?
- Toasty664 years agoActive Contributor
If I use a Mac to remote control the Monterey machine, the same problem manifests itself, so it is not specific to it being a PC remote controlling the Mac.
I've also noticed that while the screen of the host gets blacked when controlled (security preference), anytime a window is set to full screen (click the green button on the window to expand), or returned from full screen, the window in question is monetarily visible i.e., as it expands to fill the screen, or contracts on exit. Once it finishes the animation, the window disappears.
- Toasty664 years agoActive Contributor
In addition, a regular sudo request for password can also trigger this. It's just not as absolute (every time).
- Toasty664 years agoActive Contributor
11.8.3335