Forum Discussion

LinaAllen's avatar
LinaAllen
New Contributor
2 years ago

Clickable Links not working anymore?

I really need to be able to post a clickable link to an intake form in my email webinar confirmation email and email reminders. But for some reason they aren’t clickable anymore. This has reduced my ability to collect data necessary to run the live webinars and reduced the intake forms to being filled out 80% less! This is hurting my business now. When will it be fixed?
  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi LinaAllen welcome to the GoTo Community. I appreciate your report. Would you be able to post a screenshot of what links are missing that were available? I want to share this with the team. 

    • LinaAllen's avatar
      LinaAllen
      New Contributor
      2 years ago
      Sorry I am traveling for the next few days and not on my computer. But any external links you try to put in the body of the email reminders or email confirmation get emailed as unclickable. Meaning they are just like text and won’t hyperlink. For instance if I use a link like: https://mydomain.com/survey it will just show up as text and not hyperlink or clickable. Like your html is messed up or broken.
      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        LinaAllen thanks for getting back to me. There was a similar report, so there does appear to be something up since the webinar emails were updated. We will alert the Community when we have further information. Thanks again for your report.