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Ninna's avatar
Ninna
New Contributor
3 years ago
Solved

Connection Failed

I have been using Go To Webinar for a few years now, and I never had any issues. Now I cannot get into my webinar, no matter what I try. It just says "Connection Failed. Please check your internet connection and try again." It does not matter if I turn my firewall off (!) or anything. It just does not work. I have great wifi at home and at work. I have tried 3 different laptops.I have tried multiple browsers. Nothing works. I have an important webinar tomorrow and I cannot get in. I really need some help. Thanks! 

  • Ninna's avatar
    Ninna
    3 years ago

    Hi Glenn, 

    Thanks so much for your reply. I was loosing my hair here, as the webinar i have tomorrow is quite important. But I found the reply in an older thread, after browsing for a while. It was simply that I had to verify my email address on my Go To Webinar settings. And reconfirm my name and last name. Jhes! I do not know if any developers are reading this, but I think it would be a good idea to re-name that error box, so it is easier to fix. 

    Thanks so much for your reply again!

    All the best

    Ninna

2 Replies

  • Ninna's avatar
    Ninna
    New Contributor
    3 years ago

    Hi Glenn, 

    Thanks so much for your reply. I was loosing my hair here, as the webinar i have tomorrow is quite important. But I found the reply in an older thread, after browsing for a while. It was simply that I had to verify my email address on my Go To Webinar settings. And reconfirm my name and last name. Jhes! I do not know if any developers are reading this, but I think it would be a good idea to re-name that error box, so it is easier to fix. 

    Thanks so much for your reply again!

    All the best

    Ninna

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Ninna, welcome to the community.

     

    It definitely sounds like something is blocking the connection to our servers and since you have tried 3 different computers on your network, I would assume it's your Router. I would suggest: 

    1. Powering off your Modem and Router for a few minutes 
    2. Powering your Modem back on and waiting 2-3 minutes until it is fully connected back to your ISP
    3. Powering on your Router 
    4. Once you are back online try GoToWebinar again

    If you see the same error message please give our toll-free support a call so they can troubleshoot directly with you.