Forum Discussion

Fernando23's avatar
Fernando23
New Contributor
9 months ago

GoToWebinar problem with macOS Sonoma 14.4 1 users

All my users with macOS Sonoma 14.4 1 on their Mac computers cannot access my live webinars ( i'm using GoToWebinar in standard mode)

 

When they try to log in from the login reminder emails, they get the application downloaded correctly, but when it comes time to run they have no sound or image of the class, the app is not responding.

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    Hi Fernando23, welcome to the community.

     

    I apologize for any frustration. An issue with macOS Sonoma was identified and we are releasing a update to our software to correct the issues it is causing. The new version of GoToWebinar Classic is v10.20 (build 19992) and you will receive it automatically sometime in the next few days.

     

      • KateG's avatar
        KateG
        GoTo Manager
        9 months ago

        Hi Fernando23, the new version of GoToWebinar Classic is v10.20 (build 19992) should be available to all accounts in the next 2 days.

         

        I checked your account and it appears that you are now on the latest build. You can check this by going to the GoTo Webinar Icon in your system tray and selecting About.