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ashajib's avatar
ashajib
Active Contributor
3 years ago

Failed to send SMS to phone number

Good Morning All,

Is anyone having issues sending SMS through GoTo Resolve Desktop Console?

I and my colleagues had this issue a couple of weeks ago but then it worked last week then the same issue is happening today. It was working fine yesterday.

Thanks,

Asif

3 Replies

  • ashajib's avatar
    ashajib
    Active Contributor
    3 years ago
    Hello Glen,

    SMS is working now. Not sure what caused the issue

    Thanks,
    Asif
  • ashajib's avatar
    ashajib
    Active Contributor
    3 years ago

    Hello Glenn,

    When you enter the Number in the phone number field then click send we get a red X and it says Failed to send SMS to phone number:

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi @ashajib, welcome to the community.

    I am checking with support to see if there are any other reports of this issue, are you seeing any kind of error message?