How are you currently using AI at work?

Question

In today's webinar,&nbsp;we focused on AI and how it's transforming the way we work. We are curious to hear from our customers.&nbsp;In what ways do you anticipating using AI in your day-to-day work in the future? If you already use AI tools, how do they currently support you in the workplace?&nbsp;We'd love to hear your feedback.

goto_chris · Answer

Hi&nbsp;&nbsp;BP-Brett,
I connected with some of our AI team and they recommended these as good free GenAI 101 courses:

Intro to Large Language Models&nbsp;- a one hour overview from a former OpenAI Engineer
AI for Everyone&nbsp;- a 6 hours course from famous Stanford professor Andrew Ng

Let me know if you find them useful.
&nbsp;
-Chris
&nbsp;

jlongley · Answer

While I have little knowledge with scripts and coding, utilizing AI like Microsofts copilot allows me to help create more interactive scripts or macros for our excel spreadsheets and make filling out similar type surveys more user friendly. I look forward to GoTo and their AI integration to assist in creating and detailing tickets automatically and see how something basic like that would improve productivity

edelion · Answer

I have not implemented AI in my day-to-day workflow yet, but after today’s webinar, I am intrigued and very interested to start. I am an IT help desk technician and seeing Klaus’ demo for the note taking capability, coding, and translation, I am definitely going to give it a shot and provide feedback where I see fit. Can’t wait to see where this takes IT in the future.

bp-brett · Answer

Great webinar. I am looking forward to re-watching.

While I understand today’s webinar was geared towards AI in the GTR platform, I was wondering if GoTo has any suggestions for a good training course on AI “101” for IT professionals. It seems like everyone touts a good course, but in preparing for AI integration in GTR, your team must have taken some initial training.

Thank you.

grzella · Answer

I am very disappointed that the AI meeting summary feature is still in beta with no release date. This may impact if I stay with GoTo, which I like a lot, or move to another solution.

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