Forum Discussion

Jeff_'s avatar
Jeff_
Active Contributor
10 months ago

Ticket Status "Blocked" ?

What do the different default Ticket Statuses mean as far as functionality goes? - Open, In Progress, Blocked, Closed .  I couldn't find any definitions anywhere.

  • Jeff_  Blocked is usually used in ticketing when something cannot progress because there is another dependent. Some examples would be if someone was waiting for QA, waiting for customer response, waiting on a dependent feature release, etc.   Basically in between progress and closing successfully, there is an option to block until the blocker is removed (whatever you are waiting for) and the ticket can progress.

3 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Jeff_  Blocked is usually used in ticketing when something cannot progress because there is another dependent. Some examples would be if someone was waiting for QA, waiting for customer response, waiting on a dependent feature release, etc.   Basically in between progress and closing successfully, there is an option to block until the blocker is removed (whatever you are waiting for) and the ticket can progress.

  • Jeff_'s avatar
    Jeff_
    Active Contributor
    10 months ago

    Somewhat... but what does "Blocked" mean as a status?