Forum Discussion

Antunes's avatar
Antunes
New Contributor
2 months ago

How do I update my Credit Card information?

My credit card has expired and I need to change the details to a new card. How do I do this?  I can't find how to do it. I need help! I can't find Billing / Payment method / Edit your payment method / Modify the information as needed and save your changes.

  • Hi Antunes, welcome to the community.

     

    We have a full Billing Guide here: https://support.logmeininc.com/hamachi/help/logmein-hamachi-billing-user-guide 

     

    How do I update my credit card details?

     

     

    Before you begin: You must be the Master Account Holder to see the billing information of your account.

    • Only one payment method can be kept on file at a time.
    • We accept all credit/debit cards.
    • The card on file will automatically be charged according to the payment plan you chose when signing up (monthly/annually).
    1. Sign in to GoTo Admin.
    2. Select Billing, and then choose the Payment method tab.
    3. To edit your payment method, select Edit (pencil) icon Edit.
    4. Modify the information as needed and save your changes.
    5. Add or modify your billing information and payment method as needed.

     

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi Antunes, welcome to the community.

     

    We have a full Billing Guide here: https://support.logmeininc.com/hamachi/help/logmein-hamachi-billing-user-guide 

     

    How do I update my credit card details?

     

     

    Before you begin: You must be the Master Account Holder to see the billing information of your account.

    • Only one payment method can be kept on file at a time.
    • We accept all credit/debit cards.
    • The card on file will automatically be charged according to the payment plan you chose when signing up (monthly/annually).
    1. Sign in to GoTo Admin.
    2. Select Billing, and then choose the Payment method tab.
    3. To edit your payment method, select Edit (pencil) icon Edit.
    4. Modify the information as needed and save your changes.
    5. Add or modify your billing information and payment method as needed.

     

    • Antunes's avatar
      Antunes
      New Contributor

      Ok, seguindo as instruções o problema foi resolvido, obrigado pela ajuda!