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Forum Discussion
Help to cancel
I can't stop and close account. How can I cancel the service? Everybody have told same question, but your answer is not honest.
Some answer in this topic told we can choose email or telephone support, but actually there is only phone call support, but nobody answer.
How can I stop the billing?
5 Replies
Hi Anon135936 ,
I see your most recent case was closed because the product, LogMeIn Central, has been cancelled. I'm unable to see any other product associated with your account.
If still have something open, please specifically say what it is, how you are being billed, and any other relevant information and I can add it to the case. Thanks.KateG , I'm also having a hard time cancelling my subscription... I've called twice and had lengthy conversation with support... but nothing happens.
Hi chiakiaojc I took a look at your case and it does look like your account is now marked for cancellation, if you have any further issues you can respond to the email. Thanks!
It's your email answer by "Mauricio" :
"Good day , this is GoTo , thank you for reaching out to us , I am sorry to hear that you are looking to cancel the account, I would like to explore options to help you keep the benefits of your service like your remote printing and file transfer , if there is any technical support issues we can also have our technical support team help you review any issues you may be experiencing ."
Why do you change your story? I simply want to stop subscriptions and stop charging.
So I answered:
"Dear Mauricio,Anyway, please cancel my subscription."Just stop the subscription and billing!
