Forum Widgets
Featured Content
Recent Discussions
Unable to Cancel Subscription
I've tried contacting support - but I've been on hold for over an hour. Still no way to cancel online or even to submit a support ticket online - this is totally unacceptable. Please cancel my subscription immediately.whsian2 hours agoActive Contributor82Views0likes5CommentsGetting black windows if they are hardware rendered
Hi! I have a machine that when i detach the screen cable does not want to render in logmein client using its hardware rendering (and thus rendering is super slow). Moreover certain windows (like visual studio) who are normally rendered using direct3d/opengl surfaces turns up totally black. However; there is NO issue whatsoever when I use Remote Desktop to the exact same machine, then everything works perfectly and is super smooth. RD uses hardware rendering. But I want to be able to connect using logmein. I tried disabling HW render in the logmein preferences/general but that won't help the black windows in visual studio. Any idea?edsbpe2 days agoNew Member8Views0likes1CommentMac OS client always freezes while logging in during Duo authentication step
I've been trying to log in on Mac OS 10.13.6 using LogMeIn Client 4.1.8031. After I type in my email and press Log in, the progress circle starts turning and then the app freezes. It seems like it gets hung up during the Duo authentication step. I don't receive any notification from Duo on my phone. My Macbook's fans start spinning like it's computing a lot, but nothing ever happens. Also, when I check the LogMeIn logs there is no record of my Mac attempting to connect. When I try logging in through Safari the result is identical. Strangely, when I try to log in through Firefox on the same Mac, authentication step succeeds but the app is unusable because it is outdated. I tried deleting and reinstalling LogMeIn, also manually deleted the logmein files including system ones, and reinstalled. The result is the same. The app was working fine 1 week ago, then my credentials reset I and it forced me to re-authenticate. I'd appreciate any help! Thanks!!Solvedstobias3 months agoNew Member77Views0likes3CommentsRemote sessions automatically close or disconnect
It has been happening all the time. I pay a lot of money each month and the service is very poor!!! It used to work, but since some time its been working awfully. Do you mean I have to talk to a techinician to solve this issue????roxy-20134 months agoNew Member75Views0likes1CommentAccount registration failed.
https://www.logmein.com/products/pro/trial Account registration failed. Sorry, we're having trouble processing your request. Please try again later. For assistance, please contact Customer Support. Error Code: c9781c9d-823b-4864-b93a-01c7c844817f How can I fix this?Solvedbroderickgonni5 months agoNew Member68Views0likes1CommentI want my account and data deleted
I wish to do the same as people in these previous discussions have expressed: Deletion of my account | GoTo Community How do I delete my account? | GoTo Community None of the posted links in the discussions work for me. Please just delete my account and data. All the best, Someone who does not want to be hereSolvedguywhowantstogo5 months agoNew Member136Views1like2CommentsWhen does "Logmein Pro" supports under Apple Silicon macs (macOS) audio support?
Hello, I have this question: Is it possible to give a date or timeframe for when this feature will be available? Audio support is very important to me because it's the only way I can subscribe to the product. Thank you.sm_a5 months agoVisitor86Views0likes2CommentsDual monitor selection not showing
Hi all, I cannot see the monitor selection in the menu bar of Logmein Pro. I've tried several options: Rebooted host machine Rebooted client machine tried different port options for dual monitors. Updated client side Logmein software Updated host side Logmein software My setup is Windows server 2016 (host) and Windows 11 (Client). I can use the dual monitor setup on the Windows 11 box fine. Monitors are connnected via HDMI to a dual monitor USB C connection from a 2 monitor adapter. There is no monitor selection in the top logmein me menu bar and I've never had this option. Help, greatly appreciated.SolvedHoleshot5 months agoVisitor132Views0likes4Comments
Featured Places
Pro Ideas
Suggest, vote, and comment on ideas for improvements to existing features or new features.