Recent Discussions
Problem logmein client Macos - Keyboard & not able to drag a tab from one screen to the other screen
Last year I bought a Macbook Air 15" (2023) M2 chip. Once a week I'm able to work from home, where I take over my Windows PC at work by the Logmein Pro app (both at home and at work I work with two external monitors). When I install the Logmein Pro app on my Macbook, it is possible to take over my Windows PC at work. However, I have two annoying issues: 1) When I type something (by my Macbook at home with the Logmein Pro app) on my Windows PC at work, my "Macbook keyboard" “switch” into a QWERTY-keyboard (while all settings are correct on both Macbook and Windows PC at work). Moreover, when I leave the Logmein Pro app on my Macbook, the "Macbook keyboard" has again “switched” to an azerty keyboard (= like normal). 2) It isn’t possible to drag a tab (f.e. Microsoft Edge, Word, Excel,..) (by my Macbook at home with the Logmein Pro app) on my Windows PC at work from one screen to the other screen. Moreover, when I leave the Logmein app on my Macbook, I can drag perfectly the tabs (f.e. Safari, Ical,..) from one screen to the other. Would anyone have a solution for the issues above? Info: I don’t have these problems with my old Windows laptop at home which has broken last weekend
Issues with LogMeIn Remote Control Lag - Any Solutions ??
Hello everyone, I have been using LogMeIn to remotely access my office computer,, and while it works well most of the time, I have recently noticed significant lag during remote sessions. Actions like opening apps or navigating files have a delay of several seconds, which wasn’t an issue before: Here’s some info on my setup ::- Both computers (remote and host) have strong internet connections (above 100 Mbps). I’ve made sure no heavy apps are running in the background on either end. I’ve also tried switching between the default connection speed settings and even lowering quality, but the issue persists. Has anyone else encountered this recently: ?? I am wondering if it could be a recent update or something I am overlooking in the settings. I would appreciate any insights or fixes you have found helpful. I have also read this threadhttps://community.logmein.com/t5/Rescue-Discussions/Unable-to-launch-Remote-Control-Session-Kubernetes/td-p/292881it helped me a little but now looking for more help. Thanks in advance for any advice you can share! I am hoping to avoid switching to another remote access tool since LogMeIn has been great for me until now. David
Help to cancel
I can't stop and close account. How can I cancel the service? Everybody have told same question, but your answer is not honest. Some answer in this topic told we can choose email or telephone support, but actually there is only phone call support, but nobody answer. How can I stop the billing?
can't use mouse and keyboard remotely with my phone
Im trying to connect remotely using my phone with the logmein app and a keyboard and mouse Bluetooth through Samsung Dex, but can't click anything most of the time, just once was able to click but screen was kind of turning off and on and took ages to do any actions. Any solution for that?