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Clicking "redeem LastPass subscription" loops back to my Pro dashboard
I'm trying to redeem the Lastpass subscription that we get with a Pro account. In the past, I would click Settings > Redeem and go thru the steps. Now when I click the link it just loops me back to the Pro dashboard. It doesn't matter what page I am on. I tested this on multiple browsers, and it does the same thing. Please advise.SolvedBravaCentauri832 months agoNew Contributor44Views0likes3Comments
Getting black windows if they are hardware rendered
Hi! I have a machine that when i detach the screen cable does not want to render in logmein client using its hardware rendering (and thus rendering is super slow). Moreover certain windows (like visual studio) who are normally rendered using direct3d/opengl surfaces turns up totally black. However; there is NO issue whatsoever when I use Remote Desktop to the exact same machine, then everything works perfectly and is super smooth. RD uses hardware rendering. But I want to be able to connect using logmein. I tried disabling HW render in the logmein preferences/general but that won't help the black windows in visual studio. Any idea?Solvededsbpe3 months agoNew Member36Views0likes1Comment
Mac OS client always freezes while logging in during Duo authentication step
I've been trying to log in on Mac OS 10.13.6 using LogMeIn Client 4.1.8031. After I type in my email and press Log in, the progress circle starts turning and then the app freezes. It seems like it gets hung up during the Duo authentication step. I don't receive any notification from Duo on my phone. My Macbook's fans start spinning like it's computing a lot, but nothing ever happens. Also, when I check the LogMeIn logs there is no record of my Mac attempting to connect. When I try logging in through Safari the result is identical. Strangely, when I try to log in through Firefox on the same Mac, authentication step succeeds but the app is unusable because it is outdated. I tried deleting and reinstalling LogMeIn, also manually deleted the logmein files including system ones, and reinstalled. The result is the same. The app was working fine 1 week ago, then my credentials reset I and it forced me to re-authenticate. I'd appreciate any help! Thanks!!Solvedstobias5 months agoNew Member106Views0likes3Comments
Account registration failed.
https://www.logmein.com/products/pro/trial Account registration failed. Sorry, we're having trouble processing your request. Please try again later. For assistance, please contact Customer Support. Error Code: c9781c9d-823b-4864-b93a-01c7c844817f How can I fix this?Solvedbroderickgonni7 months agoNew Member94Views0likes1CommentI want my account and data deleted
I wish to do the same as people in these previous discussions have expressed: Deletion of my account | GoTo Community How do I delete my account? | GoTo Community None of the posted links in the discussions work for me. Please just delete my account and data. All the best, Someone who does not want to be hereSolvedguywhowantstogo7 months agoNew Member155Views1like2Comments
Dual monitor selection not showing
Hi all, I cannot see the monitor selection in the menu bar of Logmein Pro. I've tried several options: Rebooted host machine Rebooted client machine tried different port options for dual monitors. Updated client side Logmein software Updated host side Logmein software My setup is Windows server 2016 (host) and Windows 11 (Client). I can use the dual monitor setup on the Windows 11 box fine. Monitors are connnected via HDMI to a dual monitor USB C connection from a 2 monitor adapter. There is no monitor selection in the top logmein me menu bar and I've never had this option. Help, greatly appreciated.SolvedHoleshot7 months agoVisitor190Views0likes4CommentsPlease delete my account and information.
A request to please delete my account and information. Thanks Best regards!SolvedMarithaW9 months agoNew Member137Views0likes1Comment
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