Recent Discussions
Lines instead of screen on mobile app
Hi everyone One of our customers reported to us that the display on mobile app (Samsung phone) is completely unreadable like this screenshot. The remote screen is OK for us on mobile app and desktop version. We have already updated the mobile app. Thanks in advance for your help. Loïc
I want Help with Remote Desktop File Transfer on LogMeIn Pro
Hey everyone, I have run into a small hiccup when trying to transfer files between my local and remote computers; Also I have followed the steps outlined in the support documentation but for some reason the file transfer does not seem to start or finish properly. I am using Windows 11 on both ends & my internet connection is pretty solid so I don not think it is a network issue. Is there a specific setting I might have overlooked?? Thanks in advance for your help 😊
Rainst.exe registry modification
We have observed that the LMIRfsClientNP service was disabled due to a registry modification performed by the process Rainst.exe. Our SIEM solution has alerted us to this activity. Questions: Is this a normal behavior for the Rainst.exe application? If so, what is the rationale behind disabling the LMIRfsClientNP service?
Problem logmein client Macos - Keyboard & not able to drag a tab from one screen to the other screen
Last year I bought a Macbook Air 15" (2023) M2 chip. Once a week I'm able to work from home, where I take over my Windows PC at work by the Logmein Pro app (both at home and at work I work with two external monitors). When I install the Logmein Pro app on my Macbook, it is possible to take over my Windows PC at work. However, I have two annoying issues: 1) When I type something (by my Macbook at home with the Logmein Pro app) on my Windows PC at work, my "Macbook keyboard" “switch” into a QWERTY-keyboard (while all settings are correct on both Macbook and Windows PC at work). Moreover, when I leave the Logmein Pro app on my Macbook, the "Macbook keyboard" has again “switched” to an azerty keyboard (= like normal). 2) It isn’t possible to drag a tab (f.e. Microsoft Edge, Word, Excel,..) (by my Macbook at home with the Logmein Pro app) on my Windows PC at work from one screen to the other screen. Moreover, when I leave the Logmein app on my Macbook, I can drag perfectly the tabs (f.e. Safari, Ical,..) from one screen to the other. Would anyone have a solution for the issues above? Info: I don’t have these problems with my old Windows laptop at home which has broken last weekendIssues with LogMeIn Remote Control Lag - Any Solutions ??
Hello everyone, I have been using LogMeIn to remotely access my office computer,, and while it works well most of the time, I have recently noticed significant lag during remote sessions. Actions like opening apps or navigating files have a delay of several seconds, which wasn’t an issue before: Here’s some info on my setup ::- Both computers (remote and host) have strong internet connections (above 100 Mbps). I’ve made sure no heavy apps are running in the background on either end. I’ve also tried switching between the default connection speed settings and even lowering quality, but the issue persists. Has anyone else encountered this recently: ?? I am wondering if it could be a recent update or something I am overlooking in the settings. I would appreciate any insights or fixes you have found helpful. I have also read this threadhttps://community.logmein.com/t5/Rescue-Discussions/Unable-to-launch-Remote-Control-Session-Kubernetes/td-p/292881it helped me a little but now looking for more help. Thanks in advance for any advice you can share! I am hoping to avoid switching to another remote access tool since LogMeIn has been great for me until now. David
