Forum Discussion

stobias's avatar
stobias
New Member
5 months ago
Solved

Mac OS client always freezes while logging in during Duo authentication step

I've been trying to log in on Mac OS 10.13.6 using LogMeIn Client 4.1.8031. After I type in my email and press Log in, the progress circle starts turning and then the app freezes. It seems like it gets hung up during the Duo authentication step. I don't receive any notification from Duo on my phone. My Macbook's fans start spinning like it's computing a lot, but nothing ever happens. Also, when I check the LogMeIn logs there is no record of my Mac attempting to connect.

When I try logging in through Safari the result is identical. Strangely, when I try to log in through Firefox on the same Mac, authentication step succeeds but the app is unusable because it is outdated.

I tried deleting and reinstalling LogMeIn, also manually deleted the logmein files including system ones, and reinstalled. The result is the same. The app was working fine 1 week ago, then my credentials reset I and it forced me to re-authenticate. I'd appreciate any help! Thanks!!

  • GlennD's avatar
    GlennD
    4 months ago

    Hi stobias, I've see from your support case notes that your were provided an older Mac app version, are you able to sign in successfully now?

     

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 months ago

    Hi stobias, I've see from your support case notes that your were provided an older Mac app version, are you able to sign in successfully now?

     

  • stobias's avatar
    stobias
    New Member
    4 months ago

    Thank you! Yes I believe I did the full process of setting up MFA with Duo. When I logged onto logmein.com through Firefox it prompted me. On the Mac OS app the progress wheel spins for 3 seconds then the animation stops and it freezes.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi stobias, welcome to the community.

     

    So when you reset your credentials you went through the process of setting up MFA again with Duo? If you try to log into your account on Logmein.com does Duo prompt you?