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ds_mg's avatar
ds_mg
Active Contributor
7 months ago

ON SPANISH: Problema de pantalla congelada en logmein client Windows, no en cliente Android

Buen día a todos,

 

tenemos un problema con un equipo, hay cerca de 200 equipos administrados en la cuenta de logmein de la empresa, pero u equipo en especifico nos da problemas al conectarnos, la conexion se realiza pero a los 3 a 5 segundos se cogela el video, la conexion no termina pero ya no hay interacción de imagen ni de clics o teclas remotas. Esto no sucede en el cliente Android: aca las trazas del log

 

======log cliente logmein windows=====

2024-03-25 12:22:45.661 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04104 - 0x00003510 - OESISWrapper::OESISLib - OESIS setup succeeded
2024-03-25 12:22:45.662 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04104 - 0x00003510 - OESISWrapper::OESISLib - OESIS Library version: 4.3.3940.0 (Resource version: 4.3.3940.0)
2024-03-25 12:22:55.894 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Single user mode.
2024-03-25 12:22:55.894 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Referrer: https://secure.logmein.com/r.asp?r=mycomputers
2024-03-25 12:22:58.218 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Browser: RAConsole
2024-03-25 12:22:58.218 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Client IP: DIRIP_OCULTA - direct access allowed.
2024-03-25 12:22:58.897 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF
2024-03-25 12:22:58.897 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:22:59.608 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Log.Debug
2024-03-25 12:22:59.609 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowAutoLogin
2024-03-25 12:22:59.611 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomLogo
2024-03-25 12:22:59.612 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomMsg
2024-03-25 12:22:59.613 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Request for /default.html?rawtnl=23535897_0&gwsid=_W96d2qpSshqhdY5xPHTI23t3g6Pl7vz returned 200 OK (18149 bytes).
2024-03-25 12:23:00.483 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF
2024-03-25 12:23:00.484 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:23:00.485 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Log.Debug
2024-03-25 12:23:00.486 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowAutoLogin
2024-03-25 12:23:00.488 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomLogo
2024-03-25 12:23:00.488 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: Appearance.CustomMsg
2024-03-25 12:23:00.489 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Request for /default.html?showsuadv=1 (275 bytes) returned 200 OK (18073 bytes).
2024-03-25 12:23:01.061 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00003040 - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036003268572; startDate: 2024-03-25T18:23:04)
2024-03-25 12:23:05.684 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: WebSvc.DLFF
2024-03-25 12:23:05.685 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Logging in as '.\LogMeInRemoteUser'.
2024-03-25 12:23:05.694 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Logged in successfully.
2024-03-25 12:23:05.696 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - User is administrator.
2024-03-25 12:23:05.700 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Loading user profile...
2024-03-25 12:23:05.705 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA - Loaded user profile.
2024-03-25 12:23:05.712 - Warning - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:23:05.712 - Warning - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - template - Cannot access settings from template: Auth.AllowCookie
2024-03-25 12:23:05.751 - Info - LogMeIn - NOMBRE_EQUIPO\LogMeInRemoteUser - 11124 - 0x000043E0 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Request for /default.html returned redirect to main.html
2024-03-25 12:23:06.182 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - template - Cannot access settings from template: LOG.DEBUG
2024-03-25 12:23:06.183 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x000043E0 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Request for /remctrl.xml?view=0 returned 200 OK (8331 bytes).
2024-03-25 12:23:08.673 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00003FB8 - Session - DIRIP_OCULTA/FW02.dgl.com.mx:NOMBRE_EQUIPO\LogMeInRemoteUser - Unsupported client options: REACTIVESUPPORT
2024-03-25 12:23:08.803 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:08.804 - Error - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:08.804 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - ------------------- Start ------------------
2024-03-25 12:23:08.805 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:08.813 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:08.814 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:08.814 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - ------------------- Start ------------------
2024-03-25 12:23:08.815 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:08.868 - Info - LogMeIn - NOMBRE_EQUIPO\antunano-caja - 17088 - 0x00001B20 - Logger - ------------------- Stop -------------------
2024-03-25 12:23:08.985 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:08.986 - Error - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:08.986 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - ------------------- Start ------------------
2024-03-25 12:23:08.986 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.014 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 01252 - 0x00001060 - Logger - ------------------- Stop -------------------
2024-03-25 12:23:09.175 - Info - LogMeIn - NOMBRE_EQUIPO\Administrador - 07700 - 0x00002A90 - Logger - ------------------- Stop -------------------
2024-03-25 12:23:09.364 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - The NixSyslogWriter disabled
2024-03-25 12:23:09.365 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Can't initialize NixSyslogWriter
2024-03-25 12:23:09.365 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - ------------------- Start ------------------
2024-03-25 12:23:09.365 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.608 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - RARC ------------------- Start ------------------
2024-03-25 12:23:09.608 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.627 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Startup - Starting up
2024-03-25 12:23:09.629 - Info - LogMeIn - LMIKeyboard - CLMIKbHost - Created new keyboard host instance. LMIKeyboard library version: 2.0.0.119. build date: 2024-03-25 12:23:09.629
2024-03-25 12:23:09.655 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Startup - Interactive user not asked for permission.
2024-03-25 12:23:09.744 - Info - RAHook - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - ------------------- Start ------------------
2024-03-25 12:23:09.744 - Info - RAHook - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - Logger - Log level: 6. Logger using settings: 'Log'.
2024-03-25 12:23:09.745 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - rahooksupport - LMIhook.dll loaded
2024-03-25 12:23:10.287 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - DnD manager started.
2024-03-25 12:23:10.300 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - TouchFilterLib - No touch screen device interfaces present.

2024-03-25 12:23:10.311 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - ScreenServerEngine - Mirror driver: disabled by config, forced compatibility mode.
2024-03-25 12:23:10.312 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001528 - ScreenServerEngine - Using compatibility mode. C:\Program Files (x86)\LogMeIn\x64\LMIhook.000.dll
2024-03-25 12:23:10.400 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Session Recording - Rcrec recorder created.
2024-03-25 12:23:10.420 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - RC - Init (full) on \\.\DISPLAY1
2024-03-25 12:23:10.468 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Remote Control - Enabled entire screen diffpicker
2024-03-25 12:23:10.582 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 11124 - 0x00002C2C - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036003268510; startDate: 2024-03-25T18:23:14)
2024-03-25 12:23:10.652 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - DesktopDupl - Desktop duplication enabled.
2024-03-25 12:23:10.661 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00001F60 - Streaming - Streaming mode activated successfully
2024-03-25 12:23:11.474 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: Could not found default capture device!
2024-03-25 12:23:11.474 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: SelectDefaultDevice() failed for loopback capture device!
2024-03-25 12:23:12.013 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - MixerUserVista: Input Device is NULL!
2024-03-25 12:23:12.013 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 16548 - 0x00002FB0 - CSC - Start: Capture() error!

 

Ya actualizamosel host, reinstalamos el host,  reiniciamos equipo y al parecer no es el problema. Cualquier comentario es bienvenido

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hola ds_mg , ¿puedes responder algunas preguntas?
    ¿Qué sistema operativo utiliza la computadora que estás conectando?
    Si se conecta desde una computadora de escritorio diferente, ¿ocurre el mismo problema?

     

    • ds_mg's avatar
      ds_mg
      Active Contributor

      En el equipo que ejecuta HOST: Windows Server 2012 R2, HP Proliant ML30 Gen9, 16GB RAM, Xeon E3-1220 v6, version logmein: 4.1.0.15410 (Mar 8 2024 16:29)

       

      En el equipo cliente, Windows 10 22H2 19045.4170, HP Probook 450 G5, 16GB RAM, Core i5 8250U, version del cliente logmein 1.3.5538

       

      En otro equipo en la misma red corporativa, Windows 1020h2, 8GB RAM, Core i7, Cliente Web Logmein, permitió la interacción de la pantalla.

      • ds_mg's avatar
        ds_mg
        Active Contributor

        Actualización, se bloqeo tambien en el ultimo equipo que se probó via logmein web, la diferencia fue que aqui duró mas tiempo previo al congelamiento de imagen