The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

TMac83's avatar
TMac83
New Member
2 years ago

Failed to establish a connection

Hello.  I'm having a strange issue with my Logmein Rescue Technician program. 

I can log in with my account and see the listing of pc's on our network.  When I select one to connect to, it will say "connecting", then "Failed to start unattended session"

I have a feeling that this is computer account related; if I log in with my domain admin credentials on my computer, I can connect normally (being prompted for domain or local admin creds for access).  I have tried on 4 different computers (all Win10).  All have the same results.

I have also tried right clicking and running as admin, also running as a different user (domain admin) and it doesn't work.  I have compared my account to another user's account that it was copied from; no differences that I can tell.

 

Is there something that I'm overlooking?

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi TMac83 welcome to the GoTo Community,

     

    We aren't entirely sure what's going on here so a case has been opened for you. Someone from our support team will be reaching out to you with additional questions. Thanks for your patience!