Apple not letting me download rescue
“Support-LogMeInRescue” can’t be opened because Apple cannot check it for malicious software.
I work at a software company, was trying to help someone via LogMeIn but they could not download the software and got the error above. I tried on my MacBook and got the same error.
I have used it in the past and accepted all permissions. I saw online you may have to go in and give it full disk access, which I did. Same error.
My Mac is on Sonoma 14.7.6 so old in an Apple sense but the agent I was assisting stated she had a new one.
Wanted to see if there was a setting we need to change or a way around this.
Thanks.
Hi laurenm2000, welcome to the community.
The first time controlling a Mac you do need to grant permissions in the Security and Privacy settings, this support article details how: Remote control a Mac computer. In regard to the initial error message you may need to do the following:
- Check Security and Privacy Settings
- Launch “System Preferences” from the Apple menu.
- Navigate to “Security & Privacy.”
- In the “General” tab, ensure that the “App Store and identified developers” option is selected.
- If necessary, click the lock icon to make changes and authenticate.
- Allow apps from the App Store and identified developers to be installed.
