Forum Discussion

laurenm2000's avatar
laurenm2000
New Member
6 months ago
Solved

Apple not letting me download rescue

“Support-LogMeInRescue” can’t be opened because Apple cannot check it for malicious software. I work at a software company, was trying to help someone via LogMeIn but they could not download the so...
Mac
Rescue
  • GlennD's avatar
    GlennD
    6 months ago

    Hi laurenm2000, welcome to the community.

     

    The first time controlling a Mac you do need to grant permissions in the Security and Privacy settings, this support article details how: Remote control a Mac computer. In regard to the initial error message you may need to do the following:

    • Check Security and Privacy Settings
    • Launch “System Preferences” from the Apple menu.
    • Navigate to “Security & Privacy.”
    • In the “General” tab, ensure that the “App Store and identified developers” option is selected.
    • If necessary, click the lock icon to make changes and authenticate.   
    • Allow apps from the App Store and identified developers to be installed.
       
GlennD's avatar
GlennD
GoTo Manager
6 months ago

Hi laurenm2000, welcome to the community.

 

The first time controlling a Mac you do need to grant permissions in the Security and Privacy settings, this support article details how: Remote control a Mac computer. In regard to the initial error message you may need to do the following:

  • Check Security and Privacy Settings
  • Launch “System Preferences” from the Apple menu.
  • Navigate to “Security & Privacy.”
  • In the “General” tab, ensure that the “App Store and identified developers” option is selected.
  • If necessary, click the lock icon to make changes and authenticate.   
  • Allow apps from the App Store and identified developers to be installed.
     
  • laurenm2000's avatar
    laurenm2000
    New Member
    6 months ago

    Thank you! That did it!