Forum Discussion

gregbishop's avatar
gregbishop
New Member
4 months ago

Feature Request: Rescue Live Lens Timeout

The current timeout for Live Lens is around 15m. My technicians commonly have calls that can last several hours of troubleshooting and currently have to keep starting new sessions. I'm told by support (ticket 20674430) that this setting is currently not configurable. Please add the ability to make this timeout substantially longer.

 

Thanks!

Rescue Live Lens
  • KateG's avatar
    KateG
    GoTo Manager
    4 months ago

    gregbishop welcome to the GoTo Community! 

     

    Thank you for you for your feedback on the Live Lens feature. We will share this with the team.