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awilmesradsourc's avatar
awilmesradsourc
New Contributor
6 years ago

access drops seconds after connection error during copying settings from HKCU to HKLM

we have hundreds of LogMeIn PCs to access. We have 2 or 3 that we are unable to connect with. IT will popup the remote screen but then disconnect shortly or upon first click on the remote screen.  I found this error in the logs --error during copying settings from HKCU to HKLM.   We have removed and reinstalled multiple times but results are always the same.  I know that 2 of the systems are Lenovo's running Win7 embedded. Most all systems we access are running thsi exact same setup with no issues.

  • kpicciotti's avatar
    kpicciotti
    6 years ago

    RPC was not running - started that through the Computer mgmt portion of logmein and set to Automatic

    then in the CMD prompt 

    netsh winsock reset

    restarted the computer and then I was able to get in

  • kpicciotti's avatar
    kpicciotti
    Active Contributor
    6 years ago

    This is happening to ours too and is random. We have over 500 computers....

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      kpicciotti  awilmesradsourc  I apologize for the difficulties you've been encountering lately.

       

      The message error during copying settings is not an end-all-be-all, but could lead us in the right direction of the cause.  If you can check the C:\ProgramData\LogMeIn\Dumps folder, and the Windows Event Viewer, these would have more valuable information within...

    • kpicciotti's avatar
      kpicciotti
      Active Contributor
      6 years ago

      RPC was not running - started that through the Computer mgmt portion of logmein and set to Automatic

      then in the CMD prompt 

      netsh winsock reset

      restarted the computer and then I was able to get in

      • kpicciotti's avatar
        kpicciotti
        Active Contributor
        6 years ago
        I wonder if a windows 10 update is setting the RPC to off? or the fact of that debacle of the Verizon switching their traffic had anything to do with the winsock?