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guitardood's avatar
guitardood
Active Contributor
6 years ago

Antivirus Needs Attention, Anti-Virus Tab Is Blank

I have a two machines that show Antivirus Needs Attention.  When I click to view the problem, the Antivirus tab in Host Properties is essentially blank (see image below).  Hosts are Windows 10 with K...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi jml-wmg ,

We just released an update yesterday for Central that was supposed to fix a few things.  Are you able to clear the cache there and check again?

guitardood's avatar
guitardood
Active Contributor
6 years ago

Hello AshC,

This is still not behaving properly.  Any news on updates?

 

Best,

Chuck

 

  • guitardood's avatar
    guitardood
    Active Contributor
    6 years ago

    I now see Anti-Virus options again, however, it is reporting incorrect Virus definition version.  LogMeIn Anti-Virus screen is showing this on almost all of my computers:However, all of the computers are showing updated databases

     

    Please advise.

     

    Regards,

    Chuck

     

  • guitardood's avatar
    guitardood
    Active Contributor
    6 years ago

    What features am I getting from Central?!  This problem with the antivirus has gotten beyond ridiculous!  I don't need 98% of what Central provides.  I DO need the antivirus status to be accurate, rather than needing to log into every single machine.  Is anybody working on this problem?!?!?!?!

     

    Regards,

    Chuck

     

  • guitardood's avatar
    guitardood
    Active Contributor
    6 years ago

    Suddenly, every single machine is showing antivirus "Requires Attention", though a few are "Requires Immediate Attention".  Being the paranoid type, I scanned to of these "Requires Immediate Attention", with multiple A/V scanners, including the Kaspersky Endpoint that is installed, and nothing.  Is there a virus threat?  Or is LogMeIn just broken?!

     

    Please advise.

     

    Best,

    Chuck

  • guitardood's avatar
    guitardood
    Active Contributor
    6 years ago

    Still nothing?! This is getting old.  Every machine's A/V is getting flagged as "Needs Attention".  I check the machine and no antivirus issues.  Is anybody working on resolving this?!

     

    Best,

    Chuck

  • Softlink's avatar
    Softlink
    New Contributor
    6 years ago
    Any fixes yet? I am running Windows 10 Version 1909 Build 18363.752
    ESET AV 7.2
    LogMeIn host version 13508
  • guitardood's avatar
    guitardood
    Active Contributor
    6 years ago

    Hello AshC,

    The bulk of my workstations are running:

    Windows 10 Version 1909 Build 18363.752

    Kaspersky Endpoint Security 11.2.0.2254 AES256 (cf1)

    LogMeIn host version 13508

     

    Please let me know if you need any more information.


    Best,

    Chuck

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    guitardood  Can you confirm the software versions set up where you see the problem recurring?  I will try to get another update from the Central Dev team.