Forum Discussion

oscarwingartz's avatar
oscarwingartz
New Contributor
5 years ago

Antivirus status not displayed

So... new issue i'm getting this screen in every pc i have under the account, it never loads the antivrus information, it doesn't matter the status, green, yellow or red.

 

Can you guys check it out??

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    Hey Oscar,

    I'll investigate within our AV team, and can you also tell me what you've done so far to troubleshoot?

     

    Are all of the affected PC on the same network?

    • oscarwingartz's avatar
      oscarwingartz
      New Contributor
      - All PCs on the same network?
      No
      - Troubleshoot? tried different browsers from chrome, the new edge, internet explorer

      And the issue is in all of them
      • AshC's avatar
        AshC
        Retired GoTo Contributor

        Thanks.  We've identified a problem with dark mode specifically, and should have a resolution soon.  When I have confirmation of a fix I'll try to update this thread.

  • MSolutions's avatar
    MSolutions
    Active Contributor

    I have the same issue. There's at least one other thread about this.

    LogMeIn development hasn't been very responsive about this and other glitches.

    This is very anoying to say the least as I can't reset the status of some found false positives and that warning stays next to the machine.

    • MSolutions's avatar
      MSolutions
      Active Contributor

      I would like to report that it seems they have fixed this issue.

      There are even some changes to that screen with some new features, etc.

       

      There's a chance the problem was caused by the developers working on that screen. If that's the case, it would be nice if LMI would notify the down time to its clients. I know there's also a change they went ahead and decided to implement the changes since something was already down. In any case, it would be nice to have a better feedback in general, after all, we're all paying customers!

       

      • leff's avatar
        leff
        New Contributor

        It is nice that is working for you, but it still looks broken for me using either theme.