The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
stagesonDCS
7 years agoNew Member
Any missing computers they didn't delete?
Hey everyone, Just wondering.... I have over 100 client computers that we use to access dental information for dental offices. Many times local IT does something, adds something, deletes somethi...
GlennD
7 years agoGoTo Manager
Hi stagesonDCS
I've looked into this and the only other way a computer can be removed from your list is if the logmein software is uninstalled while it is online. When the software is uninstalled a trigger is sent to let us know and the computer is removed from your list. This shows up in our audit as "Deleted by installer", so we are able to verify when this happens. For your account we see this happening once on 4/12 and another which was deleted by a user.
D4DM1N
7 years agoVisitor
Glenn,
I have logmein dropping computers on the list uncommanded. They unregister on the client and it's a huge problem. Not all iterations drop but we don't find out until it's too late. This started happening about a month ago. I've had computers drop while remoted into. They go back to an unregistered state which requires my credentials, MFA, and then renaming(which it saves.) This is making me sick, please help!