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Forum Discussion
API setting custom fields
I need to set values for a few custom fields and am getting an error response from the API service. I'm able to use all of the other API calls with no problem, just setting a value to custom fields has an issue. I get this response with both PowerShell invoke-restrequst and in Postman:
{
"errorCode": "d729835050",
"message": "An error occurred. If this problem happens again, please contact customer support at https://logmein.com/support and quote the error code."
}The response code is 200 OK.
Trying different fields or computers doesn't help.
I've contacted LMI support first of course and have a ticket open but haven't gotten any word back from them as they have sent the ticket to their API team.
Has anyone else encountered or overcome this error?
2 Replies
Nick111 Sorry about that! If this just started happening, I'm not aware of any changes that would cause the errors, though you can always double check the change log here: https://developer.goto.com/changelog/
For additional inquiries, please use the API Support Template and instructions found here: https://developer.goto.com/support
I'm also getting an error when trying to set a custom field in an incident via the GoToAssist Service Desk API. I can't find any examples in their postman collection or documentation for this. Did you work out how to add / update custom fields programmatically via the API?
