The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

randallcorn's avatar
randallcorn
Active Contributor
7 years ago
Solved

AutoCad authentication conflict with Logmein

On the current release of AutoCad and the past several releases there has been an issue while trying to authenticate AutoCad subscription.  You get an error:   Error: "The License manager is not fun...
  • etb's avatar
    etb
    6 years ago

    I have not really tested this, but it is probably worth a shot for you to try.  Anecdotally, I feel like if we sign in to the Autodesk Desktop Application, it seems like it might be a workaround for this issue.

     

    In other words:

    1. Install AutoCAD (or whatever Autodesk software you need).  Don't worry about activating yet.
    2. Install the Autodesk Desktop App and sign in to that using the Autodesk account that has your AutoCAD license assigned to it.
    3. Then go back and open AutoCAD and see if it is activated and/or gets around the issue discussed in this thread.

    If it works, post back and let us know.  But I definitely still think that LMI and Autodesk should fix the underlying issue.

randallcorn's avatar
randallcorn
Active Contributor
6 years ago

So AutoDesk says it is not their problem but at least have it documented on their web site on how to get around it.  Just have to travel from Georgia to Alaska to do the onsite authentication.

 

Logmein says not their problem.

 

Wish both of you would get together on this to resolve.  We pay a lot of money for Logmein Centreal.

 

So in the meantime ignore me please on this and take my money.

  • etb's avatar
    etb
    Contributor
    6 years ago

    I have not really tested this, but it is probably worth a shot for you to try.  Anecdotally, I feel like if we sign in to the Autodesk Desktop Application, it seems like it might be a workaround for this issue.

     

    In other words:

    1. Install AutoCAD (or whatever Autodesk software you need).  Don't worry about activating yet.
    2. Install the Autodesk Desktop App and sign in to that using the Autodesk account that has your AutoCAD license assigned to it.
    3. Then go back and open AutoCAD and see if it is activated and/or gets around the issue discussed in this thread.

    If it works, post back and let us know.  But I definitely still think that LMI and Autodesk should fix the underlying issue.

    • randallcorn's avatar
      randallcorn
      Active Contributor
      5 years ago

      OK

       

      Just tried this and it seemed to work.

      Sorry I am just not getting to this to try.

       

      Thanks for the tip

      Logmein, any updates from you side with this?

       

      Thanks,

       

      Randall

      • TimMunro's avatar
        TimMunro
        New Contributor
        5 years ago

        Has this been solved? I understand Autodesk has provided a workaround, but we need a solution. 

        Does anyone know what is causing the issues? I know, the LMI display adapter prevents the login screen from appearing. But what caused this? A Windows update? LMI update? Autodesk update?

        Out of about 20 computers in the office, there are some that still experience the issue. The same computer model that one person uses does not experience this problem anymore while another still does, and both are fully updated. 

        I have been working with Autodesk on solving this issue for almost a year. It seems each computer randomly works the problem out on its own.

        Recently, I spoke with tier 1 support who escalated me to tier 2 support who have not answered my e mails. That was 3 weeks ago. Also, tier 2 apparently do not have phones.