Forum Discussion

randallcorn's avatar
randallcorn
Active Contributor
7 years ago
Solved

AutoCad authentication conflict with Logmein

On the current release of AutoCad and the past several releases there has been an issue while trying to authenticate AutoCad subscription.  You get an error:   Error: "The License manager is not fun...
  • etb's avatar
    etb
    6 years ago

    I have not really tested this, but it is probably worth a shot for you to try.  Anecdotally, I feel like if we sign in to the Autodesk Desktop Application, it seems like it might be a workaround for this issue.

     

    In other words:

    1. Install AutoCAD (or whatever Autodesk software you need).  Don't worry about activating yet.
    2. Install the Autodesk Desktop App and sign in to that using the Autodesk account that has your AutoCAD license assigned to it.
    3. Then go back and open AutoCAD and see if it is activated and/or gets around the issue discussed in this thread.

    If it works, post back and let us know.  But I definitely still think that LMI and Autodesk should fix the underlying issue.

randallcorn's avatar
randallcorn
Active Contributor
3 years ago

Well a couple of years later and still nobody willing to fix this issue.

 

What I have found now is when you login to AutoCad do NOT login to AutoCad itself.  Login to the AutoDesk Desktop app.  This will authenticate and then you can login to AutoCad.  Works for AutoCad 2019 and newer at least.

TimMunro's avatar
TimMunro
New Contributor
3 years ago

randallcorn to update my experience, we haven't seen an issue with the single sign on component in a little while. There is one workstation that gives an error when attempting to open the Desktop App and does not allow it to be opened. This computer is/was negligently out of date and is currently being monitored.

What I am seeing most often now is Autodesk products randomly shutting down on their own. All the research I have done points yet again to the LMI display drivers. The difference here is that it doesn't matter if a user is logged in to their host computer remotely or in person. Just the presence of the LMI display adapter/drivers is causing Autodesk products (Revit and AutoCAD, all versions) to close either upon computer or monitor wake-up. Once logged back in to the computer, all Autodesk products that were open have closed with the option to send an error report to Autodesk. It is random and can occur immediately after a computer or monitor sleeps and wakes up, after the monitor or computer have been in their sleep state over night, or doesn't happen at all. My current solution is to save/synchronize often and especially prior to leaving for an extended amount of time.

I was logged in with the wrong account, oops.

  • etb's avatar
    etb
    Contributor
    3 years ago

    [Fingers crossed] we haven't seen issues with Autodesk products crashing. 

     

    I do recall from probably at least  couple years ago that the LMI "blank screen" functionality would mess with Autodesk products.  I think it would give a repetitive error message when launching the Autodesk product (at least AutoCAD) until AutoCAD eventually terminated.  But just switching off the "blank screen" option would get around that.  It's a pain, and it's perhaps not super secure, but we just power our monitors off when we're not physically in the office.   Since your issues with Autodesk products crashing seems to occur even when you're not in a remote session, maybe "blank screen" isn't the problem, but it might be worth a shot testing anyway.