Forum Discussion

sanri's avatar
sanri
New Contributor
3 months ago

Billing payment,

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sanri's avatar
sanri
New Contributor
2 months ago

I have the master account, i can see the history and my info. But the goto admin page dont work. I cant see nothing, only the history payments . I have tried in other computers, windows, linux and mac and the same. And i need to renew the suscription.

Thanks

 

KateG's avatar
KateG
GoTo Manager
2 months ago

Hi sanri​, Sorry to hear this. 

I see that on 11/5 our support team requested that you call so they can remote into your system to see what is happening. Have you tried calling? 

  • sanri's avatar
    sanri
    New Contributor
    31 days ago

    Please note that I am located in the European time zone.  
    If you need to contact me, please call between 9:00 AM and 2:00 PM U.S. time so that I can provide remote support.  
    My phone does not make international calls, so it would be best to send me an email or SMS before calling to ensure I’m prepared.  
    Please also note that the contract will expire in 14 days.

    Thanks

    • KateG's avatar
      KateG
      GoTo Manager
      30 days ago

      Hi sanri I've reached out to the agent and asked they give you a call today.