Forum Discussion

sanri's avatar
sanri
New Contributor
3 months ago

Billing payment,

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KateG's avatar
KateG
GoTo Manager
2 months ago

Hi sanri​, Sorry to hear this. 

I see that on 11/5 our support team requested that you call so they can remote into your system to see what is happening. Have you tried calling? 

sanri's avatar
sanri
New Contributor
31 days ago

Please note that I am located in the European time zone.  
If you need to contact me, please call between 9:00 AM and 2:00 PM U.S. time so that I can provide remote support.  
My phone does not make international calls, so it would be best to send me an email or SMS before calling to ensure I’m prepared.  
Please also note that the contract will expire in 14 days.

Thanks

  • KateG's avatar
    KateG
    GoTo Manager
    30 days ago

    Hi sanri I've reached out to the agent and asked they give you a call today.