Forum Discussion

kbar's avatar
kbar
Active Contributor
3 years ago

Blank screen when controlling a Mac system

When I use LogmeIn central to remote into a Mac running OS Version 12.0.1 from a PC I'm getting either a blank (black) screen or just the menu bar and the desktop background. This happens on the seco...
  • GaborO's avatar
    GaborO
    3 years ago

    A new version (4.1.0.12203) has been released, which should fix the problem.

AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

kbar  Thanks for reporting this.  We have an update coming shortly that may help with this Mac behavior. 

  • Tech_JMG's avatar
    Tech_JMG
    Active Contributor
    3 years ago
    I'm controlling a medium size pool of PC/Mac laptop and desktops, and this is definitely an issue that has me thinking of leaving LogMeIn after a long time of enjoying it.  Please update us on this critical function.
    • lesyk009's avatar
      lesyk009
      Active Contributor
      3 years ago

      Agree, I have remote users that when this happens I have to jump through several hoops before I can get into their computers. This used to be a once and awhile thing, which though wasn't good I could live with it, now it's every time I try and remote in. 

      • GaborO's avatar
        GaborO
        GoTo Contributor
        3 years ago

        lesyk009 When you encounter this issue try the following as a workaround: open a Command Prompt to the remote Mac system in the LogMeIn Client application and execute this command:

        caffeinate -u -t 2

  • pguimbellot's avatar
    pguimbellot
    Active Contributor
    3 years ago
    When is this issue going to be fixed. We have 22 plus Macs in AZ and we are having this issue. Please get it fixed