Forum Discussion

kbar's avatar
kbar
Active Contributor
4 years ago
Solved

Blank screen when controlling a Mac system

When I use LogmeIn central to remote into a Mac running OS Version 12.0.1 from a PC I'm getting either a blank (black) screen or just the menu bar and the desktop background. This happens on the seco...
  • GaborO's avatar
    GaborO
    4 years ago

    A new version (4.1.0.12203) has been released, which should fix the problem.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

kbar  Thanks for reporting this.  We have an update coming shortly that may help with this Mac behavior. 

Tech_JMG's avatar
Tech_JMG
Active Contributor
4 years ago
I'm controlling a medium size pool of PC/Mac laptop and desktops, and this is definitely an issue that has me thinking of leaving LogMeIn after a long time of enjoying it.  Please update us on this critical function.
  • lesyk009's avatar
    lesyk009
    Active Contributor
    4 years ago

    Agree, I have remote users that when this happens I have to jump through several hoops before I can get into their computers. This used to be a once and awhile thing, which though wasn't good I could live with it, now it's every time I try and remote in. 

    • GaborO's avatar
      GaborO
      GoTo Contributor
      4 years ago

      lesyk009 When you encounter this issue try the following as a workaround: open a Command Prompt to the remote Mac system in the LogMeIn Client application and execute this command:

      caffeinate -u -t 2

      • lesyk009's avatar
        lesyk009
        Active Contributor
        4 years ago

        Nope no dice, doesn't do a thing.