The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

mptaklgecom's avatar
mptaklgecom
New Member
8 years ago

boldchat reports about NPS ← link between score and comment is missing

I know in report, we can find the NPS score, the NPS comments, but if I’m right, we cannot see the link between the score and the comment. w don’t know the score for each comment. Could this be added?

 

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi mptaklgecom

     

    That is more of an aggregate report, so it's not really designed for 'line by line' reporting. I believe that you can pull the information you are looking for using our Rest based APIs though.