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ArtTechsrl's avatar
ArtTechsrl
New Contributor
5 years ago

Bug connection

Hello, i have a problem. My remote desktop dosen’t work correctly. I see all wrong (see the pic below). What should I do? the internet speed is okay. DOWN 6.15 UPLOAD 3.08
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi ArtTechsrl

Sorry to see that odd behavior there! 

 

Have you tried rebooting the host PC? 

 

If so, do you see the same behavior when connecting with any other devices? 

ArtTechsrl's avatar
ArtTechsrl
New Contributor
5 years ago

Thank you for reply AshC 

yes, i just restar the pc but the problem persists.

No, i have other 150 remote desktop but only this one give me a bug. 😔

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    In that case, I would visit the manufacturer's website to confirm the product ID and check for all available video driver updates. 

    • ArtTechsrl's avatar
      ArtTechsrl
      New Contributor
      5 years ago

      Where i found the driver video? 

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        For example, some companies like Dell keep a full record of the drivers needed for their PCs on their website, where you can easily plugin (or search for) your product ID to confirm the latest available.