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trustpar-jdodd's avatar
trustpar-jdodd
Active Contributor
3 years ago

Bug Report: LogMeIn installed on brand new Precision; Experiencing major display driver glitches

Installed LogMeIn on a brand new Dell Precision, and it is experiencing glitches where the screen does not update when inputs are sent. If no monitor is connected, the LogMeIn does not update the scr...
trustpar-jdodd's avatar
trustpar-jdodd
Active Contributor
3 years ago

Looks like disabling Display accelerator did not fix the glitch.

 

Everything will act okay for about 5-10 seconds, but then when I close an Edge window, the remote display will freeze. I can click on the icons on the task bar and open File Explorer and minimize file explorer, but no windows will display/update on the LogMeIn remote display without a monitor attached.

KateG's avatar
KateG
GoTo Manager
3 years ago

trustpar-jdodd sorry to hear the issue persists.

 

I've created a case for you and shared the details with our support team. Someone from our team should be reaching out to you soon.