Forum Discussion

Active Contributor

4 years ago

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching? At first I thought it was my PC but now I am not able to used ...

Active Contributor

I have the same issue with only this PC out of 250 I have on my acct.

GoTo Manager

12 months ago

Hi N_Idaho, welcome to the community.

Can you provide any more details? Could someone else have updated the credentials on the PC?

N_Idaho
Active Contributor
12 months ago
Lol. No dude. I've had LMI issues with this one certain PC from the start. The check box is there for "remember the creds" but when I login the next time it's forgotten them. Even if I close out the session and re-open it, it has forgotten them already.
- GaborO
  GoTo Contributor
  12 months ago
  Hi N_Idaho,
  
  The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
  "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc
  
  Should the issue still persist, please contact customer support, GlennD can help you with that.
  To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)
  - N_Idaho
    Active Contributor
    12 months ago
    That fixed it! Thank you very much!
- GlennD
  GoTo Manager
  12 months ago
  Okay, so 1 out of 250 computers is having this issue. Have you worked with our support team already? I can PM you a file to enable full debugging mode on this computer so that there are log files generated that can be reviewed.
  - N_Idaho
    Active Contributor
    12 months ago
    I have not reached out to support. When I have in the past I have found then clueless \ worthless.