Forum Discussion

LockonCC's avatar
LockonCC
Active Contributor
5 years ago
Solved

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching?  At first I thought it was my PC but now I am not able to used ...
  • GaborO's avatar
    GaborO
    2 years ago

    Hi N_Idaho,

    The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

     

    Should the issue still persist, please contact customer support, GlennD can help you with that.
    To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

     

RobertHabib's avatar
RobertHabib
Visitor
3 months ago

Thank you Gabor. It worked for me (after rebooting the host). 

Do you know why it happened to only one computer and not to the other 22 in the same department?

GaborO's avatar
GaborO
GoTo Contributor
27 days ago

Hi RobertHabib,

We've upgraded to OpenSSL 3.0.x in the new version. The old key, which was generated by an older OpenSSL version, might not be accepted by the 3.0.x version. Especially if the error message is "RSA_check_key returned with invalid RSA key: error:0200007B:lib(4)::reason(123)"