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Forum Discussion
jbrown08322
4 years agoActive Contributor
Can’t see Office 365 FILE screens
I hit this odd problem on several computers when using Remote Control. Say you have Word, Excel, Outlook etc open. You click FILE on the ribbon menu. As you mouse over and click Info, Account or the ...
GlennD
4 years agoGoTo Manager
Hi @jbrown08322, welcome to the community.
Would you be able to provide some more details and perhaps a screen recording? I tried recreating this issue on my Windows 10 PC and was unable to.
- What happens with the Windows Settings screens?
- Could this be a screen resolution issue? When you connect are they using their native resolution or is it being adjusted to something else for the session?
- Are all the computers this is happening on the same? (system specs, screen resolutions etc)
- Are there other Windows 10 computers that you connect to that do not have this issue?
jbrown08322
4 years agoActive Contributor
Did a screen recording (.webm) in LogMeIn. But I can't find a way to attach it in this forum.