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Arai's avatar
Arai
Active Contributor
4 years ago
Solved

Can not connect with client app

I can not been able to connect from the client application since about October 2021. Show detail Negotiating SSL... SSL connected and negotiated the following cipher: Key exchange: TLS_AES_25...
BENPRESENT's avatar
BENPRESENT
New Contributor
2 years ago

Hola a  que se debe el siguiente error .

 

LogMeIn Cliente de Control Remoto
Copyright (C) 2003-2024 LogMeIn, Inc. Patented and patents pending.
Host envía versión 15370.
Versión cliente 5553.

Conectando...
console-amyfpwgbev.lmi-app12-13.logmein.com (216.219.115.42), port: 443
Conectado.

 

error:0A000410:lib(20)::reason(1040)

 

 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hola BENPRESENT,

 

puedes darme mas detalles? ¿Se ha conectado correctamente a esta computadora en el pasado?

 

  • BENPRESENT's avatar
    BENPRESENT
    New Contributor
    2 years ago

    Hola si me he conectado anteriormente sin problema, de echo tengo mas equipos en la misma red a los cuales tengo acceso sin problema, por tal motivo descarto problemas de firewall o av. 

    En el apartado de detalles no me muestra mas información, anexo pantallazo.

     

    De los 3 pasos de seguridad al establecer la conexión se truena en el 3ro.

    Conectar a la red  ✔️

    Activar el encriptado✔️

    Verificar identidad ❌

     

     

    al final solo me muestra este error.

    error:0A000410:lib(20)::reason(1040)

     

     

     

    • Jahmil's avatar
      Jahmil
      Active Contributor
      2 years ago

      I cant connect with one of PCs that i have acces in LogMeIn

      give the following error:

      error occurred: error:0a000410:lib(20)::reason(1040)

       

      i uninstall and reinstall fresh copy an get the same error

      • GaborO's avatar
        GaborO
        GoTo Contributor
        2 years ago

        Hi Jahmil!
        Welcome to the GoTo Community.

         

        It seems that the new version of LogMeIn service cannot load its old certificate.

        To fix it no need to reinstall LogMeIn.

        Run this command in an administrator command prompt on the computer you want to access, to regenerate the service's certificate:

        "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

         

        Please note that auto-login from the client will fail for the first time. Then it should be working.

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Perdón por el retraso. Veo que te comunicaste con atención al cliente y pudieron ayudarte.