Forum Discussion

FlanPilan's avatar
FlanPilan
New Contributor
2 years ago

Cannot Renew Central Base 50 yearly subscription

My Central Base 50 yearly subscription has expired and I cannot renew it.   When I log in and click 'buy now', I am directed to a page that asks me to 'customize' my plan. When I select 50 computer...
  • GlennD's avatar
    GlennD
    2 years ago

    Sorry about that. I will escalate this right away.

     

FlanPilan's avatar
FlanPilan
New Contributor

Hi Glenn,  I opened a support ticket early this morning and called the support desk number as directed.

 

The person who answered my call didn't seem to understand what I was asking for help with and the quality of the phone line was terrible. He asked to put me on hold for a couple of minutes and then never picked back up the call.

 

Can you please escalate?

 

All I want to do is renew my subscription i.e. give you my money.

 

Thanks,

 

Andy  

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Sorry about that. I will escalate this right away.

 

  • FlanPilan's avatar
    FlanPilan
    New Contributor
    2 years ago

    Thanks, appreciate your help.

     

    Kind Regards, 

     

    Andy