Forum Discussion
AshC
5 years agoRetired GoTo Contributor
Hi Chad,
Rebooting can also have a positive effect on Attendee join flows. in this case though, I would probably see if they can launch an incognito / private browsing window to test GoToMeeting again in Chrome. Ask if they have any other browser apps installed like a firewall / security plugin.
- ChadMcM5 years agoActive Contributor
Thanks for the response. After posting this, I discovered that the user was installing from a Mac and a second user reported the same issue. One changed from Safari to Chrome and was able to install. The other received the same message from both Safari & Chrome; I resolved that one by sending them the dmg file by email.
- ChadMcM5 years agoActive Contributor
I wouldn't have thought of using an incognito window to get around some of those issues. Next time!