The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
ClearType Text Disabled? - Blocky/Unclear Text
Question: It seems like LogMeIn somehow disables ClearType text in the Windows host. Is there a way to get it to stop doing that? Background and Testing: I have always noticed that text viewe...
I experienced the same problem as you.
Today, I suddenly realised that ClearType Text is linked with the Performance Preferences of Logmein. The setting "Disable wallpaper and user interface effects on host computer" is on by default. If you use Logmein Central, you can switch this setting globally by turning off "Automatically disable wallpaper" under the Remote Control category
If you untick this preference, ClearType Text works and is not "disabled" each time you login. But, of course, the remote experience is a bit slower, with wallpaper and window transition effects.
There does not seem a way to have ClearType Text to be ON on it own. Maybe, that is a feature request for Logmein developers.
Sorry it took me so long to get back to this. I did see Anon3141's post, and I can confirm that ClearType is not disabled for computers where "Disable wallpaper and user interface effects on host computer" is not enabled. Thanks, Anon3141.
I agree that ClearType really should be able to be left on even if wallpaper and user interface effects are off. I'm guessing that ClearType probably uses a nominal amount more processing and bandwidth. No one really "needs" a fancy wallpaper or to see window contents while dragging, etc, and those items probably do use an appreciable amount more processing/bandwidth. But if a user has to really strain to read text (without ClearType), that becomes a bad solution.
LogMeIn Staff - Will you make changes to allow ClearType to stay on even if "Disable wallpaper and user interface effects on host computer" is selected?
etb SterlingAZ Anon3141 Are you able to confirm if the affected users have multi-GPU setups on their host PCs?
Hi AshC , there is no multi GPU setups on any of our host PCs. Just using the in-built Intel graphics.
etb , you can further speed up the remote experience by turning off "Show animations in Windows" and "Show transparency in Windows". Both of these settings can be found in Windows 10 Settings, Ease of Access.
Hi AshC ,
Thank you for working on this. Sorry that I am not getting back to you sooner - it looks like the email notification alerting me to your reply was not sent to me until today. And since about 3:00pm today, I have been getting errors when trying to post this reply.
If you define "multi-GPU setups" to mean "2 or more discrete graphics cards in 1 computer", then none of our host PC's have multi-GPU setups.
Many of our host PC's do have 1 discrete graphics card along with the Intel integrated graphics. But I can confirm that this issue affects all of our host PC's - including host PC's which only have integrated graphics.
Thank you. We are still trying to replicate this behavior internally for a fix.
