The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
dw32
3 years agoActive Contributor
Client error when connecting
Is anyone else having an issue with the Logmein Client working one moment and then the next it can no longer connect back to Central? I can click the button that says "Log Me In", the app then displ...
- 3 years ago
I read through another post on the community forum, this is not a one-off issue.
The link to the work-around below got us close but with a slight edit to resolve the problem.
https://community.logmein.com/t5/Central-Discussions/Logmein-Client-An-error-Occurred/m-p/304799/highlight/true#M9019
1. Open LogMeIn Client2. Select View > Options
3. Click 'Delete all stored login credentials'
4. Uncheck 'Close to system tray' - this makes it easier, so you don't have to exit from the system tray5. Click OK
6. Select File > Exit
Make sure it is not still open in the system tray
7. Now re-open the LogMeInClient application
8. Login with your credentials
9. Uncheck 'I trust this device. Keep me logged in.' - this is what breaks the application10. Click Login
GlennD
3 years agoGoTo Manager
Hi dw32,
I have reviewed your ticket and it does appear to be a one-off case at this time. The ticket was assigned to our senior support team and I have let them know you are looking for an update.
dw32
3 years agoActive Contributor
I read through another post on the community forum, this is not a one-off issue.
The link to the work-around below got us close but with a slight edit to resolve the problem.
https://community.logmein.com/t5/Central-Discussions/Logmein-Client-An-error-Occurred/m-p/304799/highlight/true#M9019
1. Open LogMeIn Client
2. Select View > Options
3. Click 'Delete all stored login credentials'
4. Uncheck 'Close to system tray' - this makes it easier, so you don't have to exit from the system tray
5. Click OK
6. Select File > Exit
Make sure it is not still open in the system tray
7. Now re-open the LogMeInClient application
8. Login with your credentials
9. Uncheck 'I trust this device. Keep me logged in.' - this is what breaks the application
10. Click Login