Forum Discussion

testuser2023's avatar
testuser2023
New Contributor
2 years ago

client locked out on domain computer

the client gets this error : the referenced account is currently lock out  when he puts his password in.   How do i use logmein to reset his password? or unlock his account?
  • GlennD's avatar
    GlennD
    2 years ago

    Hi testuser2023, welcome to the community.

     

    I think you will need to log in as the Domain Admin and unlock the user's Windows account.

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi testuser2023, welcome to the community.

 

I think you will need to log in as the Domain Admin and unlock the user's Windows account.

 

  • testuser2023's avatar
    testuser2023
    New Contributor
    2 years ago

    So just by logging in as Administrator will unlock the account? It seems like there is more to it