Forum Discussion

sergen's avatar
sergen
New Contributor
3 years ago
Solved

command prompt issue

we are using logmein central. throur the logmein client when you click on the home icon then go through computer management and clicking on command prompt you receive the following error: error tit...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi sergen JDman,

     

    It appears that Windows 10 /11/Server 2019 all automatically default to using powershell.exe over cmd.exe. We are researching options to force using the command prompt over powershell and we will update you here as progress is made. 

     

    For now, the workarounds are:

    • connect to the computer and launch the command prompt manually and run your script
    • convert your existing script to a powershell script 

     

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi sergen welcome to the GoTo Community.  

 

Can you try using the command prompt icon in the client app instead of going through Home > Dashboard > Computer Management > Command prompt

 

I also recommend using the latest version (1.3.5398) if you are not. 

 

 

sergen's avatar
sergen
New Contributor
2 years ago

Hi Kate,

 

no what you are suggesting does not work either. command prompt through loginmein client or clicking on the home button then going to command prompt either one does not work.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi sergen JDman,

     

    It appears that Windows 10 /11/Server 2019 all automatically default to using powershell.exe over cmd.exe. We are researching options to force using the command prompt over powershell and we will update you here as progress is made. 

     

    For now, the workarounds are:

    • connect to the computer and launch the command prompt manually and run your script
    • convert your existing script to a powershell script 

     

    • saadp's avatar
      saadp
      New Member
      11 months ago

      Hello Glenn, I've also encountered this issue with the LogMeIn client, and I'm also using LMI Central. Do you know if there's a solution for this?

      • KateG's avatar
        KateG
        GoTo Manager
        11 months ago

        Hi saadp

        I'm checking to see if there were modifications made, with the holiday, it may take a bit longer than usual for a response.

        The issue was with Windows 10 /11/Server 2019 - can you confirm that is what you are using? 

    • JDman's avatar
      JDman
      New Contributor
      2 years ago

      Thanks for your attention 🙂