The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
connection to the remote computer has been lost
Hi Connection is disconnected upon verify identity. We have a few hundreds pc's connected to central and recently we are getting this issue when using the client app. these are Windws 10 x86 and x6...
Hi all,
"In order to maintain the highest security standards and promote security practices, LogMeIn no longer support TLS 1.0 and 1.1 communication protocols when establishing session connections. TLS 1.2 is now the lowest supported version." - From Rescue's support page
I wonder if your connectivity issue has to do with the statement above. Can you please check if this is the issue you're having? What are the session logs telling you? You can usually find them at: C:\ProgramData\LogMeIn.
Just chiming in to say we've got a Windows 8.1 device that started exhibiting this issue. We've got about 100 other devices in a mix of Win 8, 10, Server 2012-2019, and so far we seem to be able to connect to other devices OK, just this one.
LMI client is up-to-date and we can connect to Dashboard, Host Monitoring, and even the "basic, lo-fi" web-only remote control works, but attempting to connect via the high fidelity LMI remote control fails in the same fashion as you posted.
